digea

Welcome to the digital era!

User questions


If your TV has an integrated MPEG-4 decoder, you can connect a game console with the TV using any sound and picture transfer cable [SCART, RCA or HDMI].


 


If your TV does not have an integrated MPEG-4 decoder and you need to connect an external decoder, use one picture and sound cable [SCART, RCA or HDMI] for the decoder and one for the game console. Of course, to do so it is a prerequisite that the TV has a port available for every device.


 


If your game console is compatible with the DVB-T MPEG-4 technology [you can verify this using the user’s manual], then you can use it as a decoder too.


 


If your TV has an integrated MPEG-4 decoder, then you can connect the DVD recorder to the TV using any picture and sound transfer cable [SCART, RCA or HDMI].

On the other hand, if your TV does not have an integrated MPEG-4 decoder, then you will have to connect the DVD recorder to the external decoder so it gets the sound and picture from there [once again, using a SCART, RCA or HDMI cable].


 


For digital signal reception, you can find a simple external decoder in any electronics retailer/store. Just make sure the model supports the MPEG-4 technology.


 


The reasons causing the problem may be the following:

  • Geographical location

Digital signal coverage may still not be achieved at your location.

  • Local parameters [technical or natural phenomena]

Besides the mountainous terrain that covers a large part of the country, the digital signal may also be obstructed by trees or buildings. Ensure that there is no obstacle blocking visual contact between your antenna [aerial] and the broadcasting center from which you receive the digital signal. If you are faced with such a problem, you will need an amplifier and to check for reflective reception.

  • Interception [general or local]

In some areas of the country interference has been spotted. These areas have been tracked and noted by our company and then pinpointed to all responsible parties so as to generate solutions, since the frequencies used by our company are defined in Joint Ministerial Decisions.

In case that many citizens in your area face problems in receiving a particular TV channel bundle or you area’s specialized technician has verified that you receive interceptions, please send us your details at info@digea.gr so we examine and determine the incident.

  • Connectivity

It is possible that some cables in your installation may have been moved due to bad weather conditions [e.g. wind, storm, etc.] or your TV or decoder due to activities [cleaning, dusting, etc.]. Check that all cables are correctly and well-connected.

  • Installation

There might be a problem in the antenna or its cables [cut], the mixer, the amplifier, the distributor, the end plug sockets or the internal antennas. It is recommended that you contact your local qualified technician.

  • Decoder setting

For digital channel reception, receiver [re]setting is required. If you performed an automatic channel search/scan and some channels do not appear, try getting them with a manual search/scan.


 


First check whether your area receives coverage from the broadcasting center towards which your antenna is directed. Next, you should set the channels on your TV, the same way you did when you got it and first set it up. Refer to your TV’s user’s manual.


 


It is highly likely that your antenna is “disoriented”. Since you are in an area with digital coverage, try turning it towards the right broadcasting center.

It is also probable that your decoder has been filled up with “trash” which deteriorates its functionality. Try to retune/set it again to clear things up.

If after having done the abovementioned the symptom remains, consulted a qualified technician in order to solve it by installing a second aerial [antenna] or with the use of a signal amplifier.


 


This is an indication that the integrated receiver or the external decoder supports MPEG-2 and not MPEG-4 technology which is used for digital signal transmission. To be able to view the digital channels, your device should support the MPEG-4 encoding protocol.

If your device supports MPEG-4 technology, refer to the user’s manual to set the TV or the decoder correctly from the menu, so that it receives the digital signal. If you face any difficulties with the settings, you may contact the dealer from which you bought the device.


 


  1. Check all connections and cable statuses. Are they all in place? Has any cable been cut?
  2. Perform a new channel search/scan [automatically or manually].
  3. Restart your receiver [reset]. Unplug your decoder for a few minutes and the turn it back on.
  4. Check the antenna’s direction. It should face the broadcasting center.
  5. Make a test with a simple antenna. If you get the digital channels with the internal antenna then the problem is located in the external antenna/installation. Note: For optimum reception with an internal antenna place it in a high spot in the room.
  6. Disconnect the decoder for 30 minutes to avoid overheating.
  7. Try to add a signal amplifier in your installation. If you are marginally within or outside an area of digital signal coverage, the problem might be solved if the signal reception is strengthened.
  8. Remove the signal amplifier from your installation. When receivers have high intensity, the digital signal tends to jam, thus causing reception problems. If you are within an area of digital signal coverage, you have a signal amplifier and have access to it, try removing it to solve the problem.
  9. Contact a qualified technician or the dealer from which you bought your device. If after the abovementioned the problem persists, your device may be damaged or the issue might be something more complicated in your installation.

 


If for example, you see the content of three out of the four channels included in the same bundle, then most probably you are not watching digital TV, but analogue. Please make sure that your area receives digital signal.


 


In this case you can perform the following actions:

  1. Check the volume on the TV or your decoder [if you use an external one].
  2. Unplug your device for a few minutes.
  3. Restart your device.

If the problem persists, contact the dealer from which you bought the device.


 


This symptom most likely sources from your equipment. Check your device, turn it off for a few minutes and then back on. If the problem persists and your device is still under warranty, contact the dealer from which you bought it from, otherwise you can ask for help from a specialized technician.


 


This symptom most likely sources from your equipment. Check your device, turn it off for a few minutes and then back on. If the problem persists and your device is still under warranty, contact the dealer from which you bought it from, otherwise you can ask for help from a specialized technician.